Privacy Policy

In compliance with the existing guidelines regarding Data Protection, Regulation (EU) 2016/679 of the European Parliament and Council of 27 Abril 2016 (GDPR), the Ley Orgánica de Protección de Datos de Carácter Personal (LOPDCP – Organic Law for the Protection of Personal Data, 15/99), Regulations on the Development of the LOPDCP (Royal Decree, 1720/2007, of 21 December), we wish to inform you that the Policy for the Protection of Personal Data, in regard to its handling and use, is the following:

Who is responsible for the handling of your personal data?

  • Identity: Cuento de Luz S.A. – CIF (Fiscal identification Code): ESB85173631.
  • Address: Claveles 10, Urb. Monteclaro, 28223 Pozuelo de Alarcon, Madrid, Spain.
  • Email:

Why do we handle your personal data?

We incorporate the personal data you provide on the subscription form into our customer data base. We may use this information for the purpose of sending out commercial communications, which include special offers and promotions that may be of interest to you, for the following reasons:

  • To inform, process, manage and send your order (and possible return), as well as perfect the sales contract for the products you purchase.
  • To attend and monitor the consultations and requests you send to us.
  • To send you information on the products marketed by Cuento de Luz S.A., as well as any other complementary information, including the sending of commercial and advertising communications related to said products either by e-mail or any other means of one-way electronic communications, as well as via telephone calls.
  • To conduct market and statistical studies on our products.

Our Organization undertakes to handle and protect your personal data with the utmost confidentiality and make use of all the necessary physical, technical and organizational security measures possible.

This personal data will be kept on file as long as the commercial or other relationships persist, under which this data was furnished. Should you decide to rescind your consent for use of the personal data, it will be kept in our data bases only for the period of time foreseen under the existing legislation in order to comply with any tax and accounting obligations, and then they will be eliminated once the corresponding legal or other applicable time periods have concluded.

Through the acceptance of the present Privacy Policy, the User expressly authorizes Cuento de Luz to send them information on diverse matters pertaining to Cuento de Luz’s activities and all the services rendered via as well as send commercial communications containing information on the different sales campaigns by e-mail or by any other electronic means. If you are not interested in receiving this type of communication you should inform Cuento de Luz accordingly, at the above-referenced address. You can change your preferences in relation with the sending of such commercial communications at any time by accessing your account.

On what is the legitimacy for the handling of your data based?

The legal basis for the handling of this data as a customer is the contract established and the fulfilment of any commercial, tax and accounting obligations.

The notification of offers and promotions which could be of interest to you is based on the consent expressly granted by you for this purpose.

Who will be sent your personal data?

For better compliance with the services, Cuento de Luz, S.A. may be obliged to furnish certain data on its Users to other companies which collaborate in the rendering of the services (shippers, financial entities, etc.). In any event, the data furnished will be limited to what is strictly necessary for the specific activity to be carried out.

Your personal data will not be shared with any other entities unless there is a legal obligation to do so. Nor will your personal data be transferred internationally.

What rights do you hold when you furnish us with your personal data?

Every person has the right to obtain confirmation as to how we in our Organization are handling or processing their personal data, whether it concerns them or not.

Furthermore, the interested parties have the right to access their personal data, as well as request rectification of inexact data or, if pertinent, request its elimination when, among other reasons, the data is considered no longer necessary for the purposes for which it was initially furnished. In order to do so, a photocopy of your national identification card, passport or any other valid official document which identifies you should be provided. In the event that you decide to exercise these rights, you should indicate in the corresponding notification all the information referring to what you wish to access, rectify, cancel or oppose..

Under certain circumstances, the interested parties can request the limitation of the handling of their data, in which case, we will only keep on file that information required for the corresponding accounting period or for defense against any claims.

Under certain circumstances and for reasons related to their particular situation, the interested parties can oppose the handling of their personal data. Our Organization will cease to handle the data, except for legitimate or imperative reasons, or for the exercise or defense of possible claims.

The interested parties also have the right to request the portability of their personal data, so that it can be passed on, whenever possible, directly to the new party responsible.

The interested parties can exercise their rights by writing to our Customer Service Department or by sending an e-mail to the following address:

The interested parties can obtain additional information on their rights on the website of the Agencia Española de Protección de Datos (Spanish Agency for Data Protection):


With the acceptance of this privacy policy, the User consents to the use of the cookies utilized on this website, as described below:

Cookies are small data files which are produced by the User’s computer and make it possible to find out certain information. We therefore wish to inform you that when you access our Website, we can obtain information from your computer, such as your IP address, operating system and browser, for the administration of the system. This is statistical data as to how you browse through our Website, but we will never obtain personal information stored in your computer equipment. We will obtain this information to improve our own system for service to you and we could share this information with other professionals.

We use Google Analytics, Facebook and Twitter cookies to store information anonymously on the use by devices, the most popular pages, from what references the website has been accessed, duration of the visits and other general statistics regarding the use of the web. You can find more information on Google Analytics cookies at this link

Unless your browser’s configuration does not accept cookies, our system will obtain information on your general use of Internet by means of the Cookies file stored on your computer’s hard drive. Cookies help us to improve our Website and to offer you a better and more personalized service. Our page uses session cookies that are only stored on the browser and disappear when it is closed. We can also use permanent cookies when you select your preferences and they are necessary to carry out certain absolutely indispensable functions for the correct operation and visualization of the website..

This web uses cookies, tracking pixels and related technologies. Our site uses cookies dropped by third parties to track how you use the site to target ads to you on other websites.

The techniques used do not compile personal data such as the user’s name, address, e-mail address or phone number.

You can program your browser to accept or reject by default all the cookies or to issue a warning on your screen when each cookie is received, so that you can decide at that time whether your hard drive should accept it or not. We therefore suggest your reading the Help section of your browser in order to know how to change the configuration you are currently using.