Welcome to Cuento de Luz SL. Cuento de Luz SL provides access to the Cuento de Luz SL website (the “website”) and sell our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the Cuento de Luz SL website. By using the Cuento de Luz SL website, you signify your agreement to be bound by these conditions. Conditions Relating to Your Use of Cuento de Luz SL
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.
Cuento de Luz SL reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
3. Access to Cuento de Luz SL
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
Cuento de Luz SL grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Cuento de Luz SL. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Cuento de Luz SL and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising Cuento de Luz SL’s names or trademarks without the express written consent of Cuento de Luz SL. Any unauthorised use terminates the permission or license granted by Cuento de Luz SL.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Cuento de Luz SL as long as the link does not portray Cuento de Luz SL or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Cuento de Luz SL logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Cuento de Luz SL, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:
ï for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
ï to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or
menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
ï to cause annoyance, inconvenience or needless anxiety
6. Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Cuento de Luz SL reserves the right (but not the obligation) to remove or edit any content.
If you do post content or submit material, and unless we indicate otherwise, you
1. grant Cuento de Luz SL a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
2. Cuento de Luz SL the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Cuento de Luz SL, including the execution of deeds and documents, at the request of Cuento de Luz SL.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Cuento de Luz SL: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Cuento de Luz SL policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Cuento de Luz SL and its affiliates for all claims brought by a third party against Cuento de Luz SL or its affiliates arising out of or in connection with a breach of any of these warranties.
7. Defamation claims
Because Cuento de Luz SL lists many products for sale on the website and hosts many comments, it is not possible for us to be aware of each comment or review that is displayed. Accordingly, Cuento de Luz SL operates on a “notice and takedown” basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately. Cuento de Luz SL will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.
8. Copyright, authors’ rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Cuento de Luz SL or its content suppliers and is protected by international copyright, authors’ rights and database right laws. The compilation of all content on this website is the exclusive property of Cuento de Luz SL and its affiliates and is protected by international copyright and database right laws. All software used on this website is the property of Cuento de Luz SL, our affiliates or our software suppliers and is protected by international copyright and author’ rights laws. You may not systematically extract and/or re-utilise parts of the contents of the website without Cuento de Luz SL’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Cuento de Luz SL’s express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Cuento de Luz SL’s express written consent.
9. Intellectual Property Claims
Cuento de Luz SL respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us.
CUENTO DE LUZ SL, CUENTO DE LUZ, THE CUENTO DE LUZ LOGO, CUENTODELUZ.COM, and other marks indicated on our website are trademarks or registered trademarks of Cuento de Luz SL, in the European Union and/or other jurisdictions. Cuento de Luz SL’s graphics, logos, page headers, scripts and service names are the trademarks or trade dress of Cuento de Luz SL. Cuento de Luz SL’s trademarks and trade dress may not be used in connection with any product or service that is not Cuento de Luz SL’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Cuento de Luz SL. All other trademarks not owned by Cuento de Luz SL that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Cuento de Luz SL. Conditions Relating to the Sale of Products to You This section deals with conditions relating to the sale of products by Cuento de Luz SL to you.
11. Our contract
When you place an order to purchase a product from Cuento de Luz SL, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
If you are contracting as a consumer, you may cancel an order at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (set out in clause 14 below). To cancel an order, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
13. Pricing and payment
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. All prices are inclusive of VAT for delivery within the EU. All orders for delivery outside the EU are without VAT. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. Payment for all Products must be by credit card or by PayPal.
14. Our refunds policy
When you return a Product to us: ï Because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 12 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. ï Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
When ordering goods from Cuento de Luz SL for international delivery you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Cuento de Luz SL, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. >Conditions Relating to Both Your Use of Cuento de Luz SL and Sales to You
Cuento de Luz SL does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Cuento de Luz SL only with the involvement of a parent or guardian.
17. Electronic communications
When you visit Cuento de Luz SL or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Cuento de Luz SL will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Cuento de Luz SL does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.
19. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
20. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
22. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of Spain, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of Spain.
23. Our details
This website is owned and operated by Cuento de Luz SL. Cuento de Luz SL Claveles 10, Urb. Monteclaro Pozuelo de Alarcón 28223 Madrid, Spain Registro Mercantil in Madrid: Tomo 24570, folio 25, sección 8, hoja no M442181 Spanish VAT Reg. No. ESB85173631 You can contact us by writing to [email protected]