What are my shipping options?
Cuento de Luz ships to addresses all over the world. Orders are shipped by courrier.
The shipping rates in Spain and United States €5/$5, €10 for the EU, €18 for Latin America and rest of the world €35. Delivery time is between 1-3 days in Spain and the United States, 3-5 days in Europe and 5-10 days for the rest of the world.
We reserve the right to change shipping charges at any time.
If you are contracting as a consumer, you may cancel an order at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (set out in clause 14 below).
To cancel an order, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Our refunds policy
When you return a Product to us:
- Because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 12 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
- Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.